Shipping policy

Shipping Policy

At Noctara, transparency matters. Below is everything you need to know about shipping your order.

Order Processing

Orders are processed within 2–5 business days after purchase.

Once your order is dispatched, you will receive a confirmation email.

Estimated Delivery Times

After processing, estimated delivery times are:

Canada & United States: 10–25 business day

Delivery times are estimates and may be affected by customs procedures or carrier delays.

Shipping & Tracking

Tracking information may be available depending on the shipping method and destination.

When tracking is provided by the carrier, it will be sent to you by email once your order ships.

Please note that tracking updates can take several days to appear and may be limited for some international shipments.

Shipping Costs

Shipping fees are calculated at checkout and displayed before payment.

Free shipping offers may be available during special promotions.

Customs & Import Fees

International orders may be subject to customs duties or import taxes.

These fees are determined by local authorities and are the responsibility of the customer.

Address Accuracy

Please ensure your shipping address is correct at checkout.

We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us at [your contact email].

We will assist you and investigate the situation when necessary.

Reliable international shipping • Customer support available